Refund & Returns Policy

Last Updated: May 9, 2026

Please Note: CNSKNIFES LLC operates under the brand “C&S Knifes.” Both names refer to the same Texas-registered business. Throughout this policy, “C&S Knifes LLC,” “we,” “us,” and “our” all mean C&S KNIFES LLC.

Overview

At C&S Knifes LLC, we stand behind every blade and product we sell. If you’re not completely satisfied with your purchase, we want to make it right. Please review the policy below before starting a return — and reach out anytime with questions.

Our refund and returns policy covers 30 days from the date you receive your order. Unfortunately, once more than 30 days have passed, we can no longer offer a full refund or exchange.

Return Eligibility

Your item must meet all of the following conditions to qualify for a return:

  • Unused, unsharpened, and in the same condition as when you received it
  • In its original packaging, with all accessories, paperwork, and tags
  • Includes a receipt, order confirmation, or other proof of purchase
  • Carries a Return Merchandise Authorization (RMA) number that you obtained from C&S Knifes LLC before shipping it back

Please do not send your purchase back to the manufacturer. Ship all returns directly to C&S Knifes LLC at the address below.

Items We Cannot Accept

For safety, hygiene, and product integrity, the following items count as final sale, and we cannot refund or accept them as returns:

  • Custom engraved items — engraved products are personalized and cannot be returned or exchanged unless the item or engraving is defective (covered under Defective or Damaged Items below)
  • Sharpened, used, or modified knives
  • Custom or made-to-order blades
  • Items marked “Clearance” or “Final Sale”
  • Gift cards
  • Items that suffered damage from misuse, improper sharpening, or normal wear and tear

At our discretion, we may grant partial refunds for:

  • Items that arrive missing parts or in poor condition for reasons outside our error
  • Items you return more than 30 days after delivery

How to Start a Return

To start a return, please email us at cnsknifes@cnsknifesllc.com with:

  • Your order number
  • The item(s) you’d like to return
  • The reason for your return
  • Clear photos if the item arrived damaged or defective

We’ll review your request and respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. We may refuse or delay returns that arrive without an RMA number.

Refunds

Once we receive and inspect your return, we’ll email you to confirm it arrived. We’ll then let you know whether we approved or rejected your refund.

If we approve it, we’ll send your refund to your original payment method within 5–7 business days. Depending on your bank or credit card provider, the refund may take additional time to show up on your statement.

We do not refund original shipping charges, and you cover return shipping costs unless we made an error or sent you a defective product.

Late or Missing Refunds

If your refund hasn’t arrived within the expected timeframe, please:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company — they may need time before they post your refund officially
  3. Contact your bank, since posting often takes some processing time

If you’ve done all three and still don’t see your refund, please email us at cnsknifes@cnsknifesllc.com and we’ll investigate immediately.

Exchanges

We only replace items that arrive defective or damaged. To exchange a defective item for the same product, email cnsknifes@cnsknifesllc.com with your order number, a description of the issue, and clear photos of the defect or damage.

Once we approve the exchange, we’ll send return instructions and ship a replacement as soon as we receive and inspect the original item.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. We’ll cover return shipping and provide either a replacement or a full refund — your choice.

For damaged shipments, please include photos of:

  • The damaged packaging (exterior box and interior protective materials)
  • The damaged product itself
  • The shipping label

Warranty Coverage

Third-party manufacturers (Olight, MSI, and others) handle warranty coverage on their own branded products. We’ll happily connect you with the manufacturer’s support team when you need warranty service.

C&S Knifes house-brand and custom blades carry a limited lifetime warranty against defects in materials and workmanship. The warranty does not cover normal wear, misuse, abuse, improper sharpening, loss, or theft.

Gifts

If the original purchaser marked your item as a gift and shipped it directly to you, you’ll receive a gift credit equal to the value of your return once we receive the item.

If no one marked it as a gift at purchase, or if the gift giver had the order shipped to themselves to give you later, we’ll issue the refund to the original purchaser.

Shipping Returns

Once you receive your RMA number and return instructions, please mail your product to:

C&S Knifes LLC — Returns Department 458 Seth Cir Bandera, TX 78003-5003 United States

A few important notes on return shipping:

  • You pay your own return shipping costs unless we made an error or sent a defective product
  • We do not refund original shipping costs
  • If we issue you a refund, we may deduct the cost of return shipping from it
  • For higher-value items, we strongly recommend a trackable shipping service and/or shipping insurance
  • We cannot guarantee we’ll receive your return if it gets lost in transit

Knife Law Compliance

You alone bear responsibility for verifying that the products you purchase are legal to own and carry under your local, state, and federal laws. C&S Knifes LLC takes no responsibility for confiscation, legal action, or refund denials stemming from items that your jurisdiction prohibits. Returns based solely on local legal restrictions follow the standard return policy above.

American Knife & Tool Institute (AKTI) – State Knife Laws

Need Help?

We’re here to help. For any questions about refunds, returns, exchanges, or warranty service, please reach out:

Email: cnsknifes@cnsknifesllc.com Phone: 830-398-2685 Mail: 458 Seth Cir, Bandera, TX 78003-5003, United States